Manual in terms of section 51 of PAIA
Published by Hazardous Goods Logistics (Pty) Ltd under the Promotion of Access to Information Act 2 of 2000, which gives effect to the constitutional right of access to information.
Last updated: 29 September 2026
1.Purpose of this manual
Section 32 of the Constitution gives everyone the right of access to information held by the State, and to information held by another person that is required for the exercise or protection of any right. The Promotion of Access to Information Act 2 of 2000 (“PAIA”) gives effect to that right.
Section 51 of PAIA requires every private body to compile a manual explaining what records it holds and how they may be requested. The exemption that previously relieved smaller private bodies of this duty lapsed on 31 December 2021, so the obligation now applies to all private bodies regardless of size or turnover. This is our manual.
2.Particulars of the private body
| Name of private body | Hazardous Goods Logistics (Pty) Ltd |
|---|---|
| Registration number | [registration number — to be confirmed] |
| Physical address | Unit 4 CTU Business Park, 7 Malan Street (entrance on Montreal Drive), Boquinar Industrial Area, Cape Town, 7490, South Africa |
| Postal address | [postal address — to be confirmed] |
| Telephone | 021 380 0209 | 021 380 0231 |
| Website | hazardousgoods.co.za |
3.Information Officer
The head of a private body is its Information Officer for PAIA purposes, and is also the Information Officer for POPIA. Requests should be addressed to:
| Name | [Information Officer name — to be confirmed] |
|---|---|
| Designation | [designation — to be confirmed] |
| [Information Officer email — to be confirmed] | |
| Telephone | [Information Officer telephone — to be confirmed] |
| Deputy Information Officer | [deputy, if appointed — to be confirmed] |
The Information Officer must be registered with the Information Regulator. [confirmation of registration with the Information Regulator — to be confirmed]
4.The Regulator's guide on PAIA
Section 10 of PAIA requires the Information Regulator to publish a guide, in each official language, on how to use the Act. It explains a requester’s rights, the procedure, and the remedies available if a request is refused.
The guide is available from the Information Regulator at inforegulator.org.za, by telephone on 010 023 5200, or by email to enquiries@inforegulator.org.za.
5.Records held
The categories below indicate the subjects on which we hold records. Listing a category does not mean a record in it will be released — each request is considered against the grounds for refusal in Chapter 4 of Part 3 of PAIA.
| Category | Records |
|---|---|
| Company records | Founding documents, statutory registers, minutes, and records kept under the Companies Act 71 of 2008 |
| Financial and tax | Annual financial statements, accounting records, invoices, VAT and other records kept under the Income Tax Act and the Value-Added Tax Act |
| Operational | Consignment files, packing records, dangerous goods declarations and transport documents, waybills, and incident records |
| Client and supplier | Quotations, contracts, correspondence and account records |
| Employment | Personnel records, training and certification records, and records kept under the Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act, Skills Development Act and the Occupational Health and Safety Act |
| Health, safety and compliance | Regulatory permits and authorisations, training certification, safety data sheets and compliance records |
| Information governance | This manual, our Privacy Policy, processing records kept under section 17 of POPIA, and access requests received |
6.Records available without a request
Section 52(2) of PAIA allows a private body to publish a notice listing records that are automatically available without a formal request. We have not published such a notice. The following are nonetheless freely available on this website:
- This PAIA Manual
- Our Privacy Policy
- Our Terms and Conditions
- Service and company information published on our Services and About pages
7.How to request a record
- Complete the prescribed request form for access to a record of a private body. The form is published in the PAIA Regulations and is available from the Information Regulator’s website.
- Send the completed form to the Information Officer at the address in section 3 of this manual, together with the applicable request fee.
- Provide sufficient detail to enable us to identify the record and to identify you, and state the form of access you prefer.
- State the right you seek to exercise or protect, and explain why the record is required for that purpose. Section 50(1)(a) of PAIA makes this a requirement for records held by a private body — a request that does not do so must be refused.
- If the request is made on behalf of someone else, submit proof of your authority in a form acceptable to the Information Officer.
- Indicate how you wish to be informed of the outcome, and give the necessary contact details.
We must decide within 30 days of receiving the request and notify you of the decision. That period may be extended by a further 30 days in the circumstances set out in section 57 of PAIA, in which case we will tell you.
If you cannot read or write, or have a disability, you may make the request orally and the Information Officer will reduce it to writing and give you a copy.
8.Grounds for refusal
PAIA requires or permits us to refuse access in the circumstances set out in Chapter 4 of Part 3, which include:
- unreasonable disclosure of personal information about a third party, including a deceased person (section 63);
- commercial information of a third party — trade secrets, or information whose disclosure would harm their commercial or financial interests (section 64);
- information supplied in confidence, where disclosure would breach a duty (section 65);
- information whose disclosure would endanger the life or physical safety of a person, or prejudice the security of property or a means of transport (section 66);
- records privileged from production in legal proceedings (section 67);
- our own commercial information, trade secrets and research (sections 68 and 69); and
- a request that is manifestly frivolous or vexatious (section 45).
Section 70 requires disclosure despite these grounds where it would reveal a substantial contravention of the law or an imminent and serious public safety or environmental risk, and the public interest in disclosure clearly outweighs the harm.
Where a record contains both disclosable and protected information, section 28 requires us to release the disclosable part.
9.Fees
PAIA provides for two fees: a request fee payable on submission, and an access fee for the time and materials involved in producing the record. Both are prescribed by regulation and are updated from time to time.
We apply the fees prescribed in the PAIA Regulations in force at the time of the request, and no more. A schedule is available from the Information Regulator’s website. We will notify you of the access fee before producing the record, and you may lodge an internal appeal or a complaint against the amount.
A requester seeking their own personal information does not pay a request fee, though an access fee may still apply to reproduction.
10.If a request is refused
There is no internal appeal against a decision of a private body. If we refuse your request, in whole or in part, you may:
- lodge a complaint with the Information Regulator in terms of section 77A of PAIA, within 180 days of the decision; or
- apply to a court for appropriate relief in terms of section 78 of PAIA.
| Information Regulator | Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 |
|---|---|
| Telephone | 010 023 5200 · Toll free 0800 017 160 |
| PAIA complaints | PAIAComplaints@inforegulator.org.za |
11.Requests about your own personal information
If you want to know what personal information we hold about you, or to have it corrected or deleted, sections 23 and 24 of POPIA give you that right and it is exercised through the PAIA procedure above. Our Privacy Policy sets out those rights in full.
We may require proof of identity before releasing personal information, so that we do not disclose it to the wrong person.
12.Availability and updates
This manual is available on this website, and a copy may be requested from the Information Officer or inspected at our offices during business hours. We review it regularly and whenever our records or contact details change.